16th April 2009
Copyright (c) 2009 Pamela Scott
I once set up a Web page for an IT company where project managers posted updates on key projects, with that information visible to customers. The purpose was to make the company more transparent, with information readily...
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17th August 2008
Copyright (c) 2008 Pamela Scott
Our bodies communicate what we're feeling loudly and clearly. If you get angry in a conversation, your brain takes a minute or so to figure out how to respond without losing your temper. While your brain is doing its thi...
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28th July 2008
Copyright (c) 2008 Pamela Scott
A key communication gap in most professional service firms involves what is called "line of sight." That phrase refers to how well an employee understands the entire business process and her connection to that process.
...
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26th July 2008
Copyright (c) 2008 Pamela Scott
Dave Hosokawa, former chief executive of the parent company of Monster.com, advises: If your customers and employees really understand what you are all about, you will succeed. You help your customers and employees do th...
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25th July 2008
Copyright (c) 2008 Pamela Scott
This article is directed to the CEO, but it can help anyone in a management position communicate more clearly with staff.
Glenn, owner of a midsize professional services firm, describes his situation: "Every January I...
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24th July 2008
Copyright (c) 2008 Pamela Scott
Clear communication consistently ranks as a priority for any organization to be successful. We expect clear, concise communications with our fellow workers.
Instead, we should expect misunderstanding. It happens all t...
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